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What exactly are OnStar EMD Services?

Last updated 5 years ago

You plan for the worst, but hope for the best. Everyone knows that, right? Well, sometimes, no matter how hard you try the worst can happen. And incase it does, OnStar has your back. 

The first responders at a crash scene can be the difference between life and death if you're critically injured, but it does take time for them to get to you. OnStar has specially trained Emergency Advisors that help bridge that gap with a service called First Assist. 

"Not all 911 Call Centers have the capabilities to provide EMD advice to parties over the phone. So, depending on where the incident takes place, those who are in need of medical help may have to wait for someone to arrive on scence. With First Assist, OnStar Emergency Advisors can provide emergency advice regardless of where the caller is located." -Nick Pudar, OnStar VP of Planning and Business Development

Thursday evening, this innovative service was named a Gold Edison Award winner in the Innovative Services and Personal Safety/Security category. 

So what exactly happens, should you ever need EMD advice? They will obtain critical information on the crash victim's condition and then use the information to provide important first-aid instruction to victims or those who may be assisting them. While one emergency advisor is providing guidance to the victim, another advisor is contacting local authorities to share information like vehicle location and specific crash details. EMD guidance revolves around ensuring the general safety as well as bleeding control, airway management coaching CPR or even help delivering a baby! 

Mark Spongaugle, an OnsStar Subscriber, recently used these services to report an eldery who's car was slowed to an idle speed and was unconcious and slumped over the wheel. He gave his cell phone number to the OnStar advisor, who called him back, to enable him to get closer and provided him information on keeping him stable until help arrived, including clearing the man's airway and keeping him breathing. 

The advisors who will be providing you assistance are extensively trained. They have an exemplary OnStar track record, weeks of internal Emergency courses and specialized training by the NAED. 

Pretty cool right? We think so, but just incase you want an outside opinion: Here's what Alachuia County Sherriff's Office division manager Jim Lanier had to say: "I applaud OnStar for having the foresight and taking the initiative in providing EMD services, especially since not all 911 centers are EMD certified. It helps the person in need by cutting down the delay of delivering specialized resources to them. It helps victims by giving them human contact that is so critical in preventing a situation from geting worse."

Want to know more? Give us a call at 330-SWEENEY or email us at!


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